Ketika TikTok ‘Mengkhianati’ Kepercayaan Gen Z
Studi Uses & Gratification Penggunaan TikTok di Surabaya
:
https://doi.org/10.9744/scriptura.14.1.82-94
Keywords:
Generasi Z, TikTok, uses and gratification theoryAbstract
Penelitian ini menyoroti TikTok yang telah berada di posisi teratas sebagai sosial media pilihan generasi Z di tahun 2023. Muncul beragam konten yang berdasar algoritma personal penggunanya, TikTok ingin meraih kepuasan mutlak generasi Z, menggunakan uses and gratification theory (UGT) telah dijabarkan analisis mendalam melalui beberapa indikator. Tidak seperti yang dibayangkan, hasilnya ternyata TikTok mengecewakan generasi Z dengan hanya memberikan kepuasan pada kebutuhan emosional, sosial, dan bisnis saja. Namun untuk kebutuhan hiburan dan kognitif ternyata belum mampu. Terbukti dari hasil temuan ini, generasi Z khususnya Surabaya kecewa dan merasa dikhianati kepercayaanya pada TikTok yang selama ini telah mereka akses lebih sering dibanding media sosial lainnya.
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